xkzero Service Plans

More Value From Your System

 

Businesses running Sage Enterprise Management (Sage X3) and Sage 500 can rest easy knowing that xkzero has a service plan to fit just about any need.  Who said that keeping your business systems running at peak efficiency has to be complicated?


Premier Plus

Scheduled services, on site or remote - 3-4 Days per Month.

Who it's for:  Companies who strive for a competitive strategic advantage through the use of improved systems and operations. Services include those offered by the Premier plan, plus FIRST PRIORITY scheduling, and additional preventative planning and monitoring services.  Billed monthly.

Premier

Scheduled services, on site or remote - 1-2 Days per Month.

Who it's for:  Companies who value continuous improvement of systems and operations.  Includes services offered by the Basic plan PLUS access to priority scheduling and additional preventative planning and monitoring services.  Billed monthly.

Basic

Blocks of time (minimum 8 hours per month)

Who it's for:  Companies who would like to take advantage of on-plan rates for our core set of support, training, and consulting services by securing a pre-determined amount of service hours in advance.  Billed monthly.

Ad hoc

Pay as you go

Who it's for:  Companies who do not want a plan for the core set of support, training, and consulting services.  Billed as incurred.

 

Service Plan Benefits

Ad hoc

Basic

 Premier

Premier Plus

Support incidents

✓*

✓*

End User Training

Pre-Upgrade Planning Assistance

Report/Form Creation or Revision

New User System Orientation

User Administration: user maintenance and security

General Consulting on use of system

Priority Scheduling Access

 

 

Dedicated Account Manager

 

 

Annual Executive Planning Meeting

 

 

System Health Review

Per quote

Per quote

✓**

Application/Database Monitoring & Maintenance

Per quote

Per quote

✓**

Backup and Storage Monitoring

Per quote

Per quote

✓**

* Within a Service plan visit, or T&M outside of visit
** Included in plan at no additional cost
 

Services not included in any Service Plan are troubleshooting, repair, or modification of operating system, network, network security, printer or mobile device.  Service Plans do not cover unsupported/nonstandard hardware or software (per Publisher guidelines).  Larger projects require a separate quote and are not included in Service Plans.  Examples include; major ERP version upgrades, custom development & coding, and data reconstruction.  Details of Service Plan benefits are provided in the Service Plan Agreement.

Contact xkzero

We'd like to help you find the right plan to satisfy the needs of your team. Let's get the conversation started!




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