What Ever Happened to the Paperless Office?

For decades, the “paperless office” has been considered a holy grail of business efficiency. In the June 1975 edition of BusinessWeek magazine (paper-version), George E. Pake of Xerox Corp’s Palo Alto Research Center (PARC) envisioned a “paperless office” of the future. According to George, “There is absolutely no question that there will be a revolution […]

Are You Risking Version Lock?

Integrating Direct Store Delivery (DSD) data and processes with your ERP is essential for any business that plans to grow and scale. However, not every DSD/ERP integration is created equally. When choosing a new DSD solution, it’s important to avoid the ultimate pitfall of poorly integrated systems, and that is something called ‘Version Lock’.Version lock […]

What Does ChatGPT Know About DSD?

Lately, it seems like news about AI (Artificial Intelligence) is everywhere. From romantic outbursts by Bing’s AI search engine, to strange AI artwork on Instagram, to stories of graduate students using ChatGPT to write term papers. In almost all areas of popular culture and business, AI has jumped into the public’s awareness like never before. […]

B2B Mobile Survey Says

When I was a kid one of the game shows I enjoyed was Family Feud. In the show, the two feuding families would brainstorm the answers to silly trivia questions, and host Richard Dawson would reveal the answers by calling to the big board with the words “Survey Says!”.Mobile Surveys for B2BLeveraging B2B mobile surveys […]

Route and Van Sales Basics

Defining Route and Van SalesUnderstanding route and van sales basics is pretty…basic. Route sale drivers are simply sales reps who captain a mobile warehouse. The goal is to visit as many customers as they can during the course of a day, selling products directly off the truck to B2B customers. You see them zipping all over […]

Reasons for Obtaining Proof of Delivery

For B2B manufacturers and wholesalers there are several reasons for obtaining proof of delivery.Consumer Pressure (aka Amazon)Obtaining proof of delivery is something you naturally expect when using FedEx or UPS, but it’s still not a given for mid-sized B2B wholesalers and manufacturers. Increasingly however, B2B companies who do their own delivery are feeling the pressure […]

Overview of the B2B Delivery Process

For most manufacturers or wholesalers reliant on their own fleet of vehicles to get products in the hands of B2B customers, the processes break down something like this.Pre-delivery processOrders are accumulatedDelivery routes are establishedInventory is pickedTrucks are loadedDriver checks out of the warehouseDelivery executionRoute is confirmed (or re-optimized) by the DriverDriver arrives onsite at the […]

Delivery, Meet ERP

*Ding-dong* *Ding dong* A smiling delivery person is at the door asking for a signature. In a matter of moments I’ve confirmed that I received my package with an easy swirl of my finger on their smart phone. A couple of taps later and the driver nods goodbye, on their way to the next stop. […]

Does your ERP software really deliver?

One thing that continues to surprise me is how few ERP software systems handle delivery management. I’m not talking about small parcel shipping, like UPS or FedEx, and I’m not talking about LTL or full truck load carrier systems – most ERPs have marketplace offerings with multiple good choices for that.  What I’m referring to […]

Mobile ERP: Web Apps vs Native Apps

Businesses going mobile with ERP have two choices when it comes to mobile apps. One group relies on a stable internet connection to complete transactions (Web Apps). The other group, Native Apps, are apps that can record transactions regardless of internet connectivity. There is another category–hybrid apps. But hybrid apps are essentially web dependent apps […]